MuleSoft, CIO guide to enabling business automation. AGPIAL Audiobook [Video]

CIO guide to enabling business automation
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Introduction
Whether it’s building connected customer experiences or the ability to scale with changing market demands, the benefits of automation are unmistakable.
Yet many IT leaders struggle to enable automation across the enterprise — and do it in the right way.
As Central IT encounters repetitive or robotic tasks, they may recognize an opportunity for automation.
However, they often sacrifice strategic thinking in favor of shortcuts and point solutions that address only a few immediate priorities but are often unusable in other projects.
These seemingly small, inconsequential decisions can eventually become a mountain of technical debt and a decentralized patchwork of automation solutions.
Additionally, most organizations haven’t created a process by which business users can execute on automation opportunities.
Not enabling these teams ultimately undermines the company’s ability to quickly respond to shifting business conditions and changing customer expectations.
It is incumbent, therefore, on CIOs and other IT leaders to centrally enable their organizations so that the downstream outputs, like automation, inherit the important benefits of that central enablement: central management, central governance, and central security.
All of this is dependent on building a composable enterprise.

00:00:00 Welcome
00:00:11 Introduction
00:03:34 CIO checklist for a successful automation strategy
00:04:46 Composability
00:05:03 Central governance
00:05:34 Full range of automation types
00:05:54 Omni-persona support
00:06:12 Neutrality
00:07:03 01 Operational excellence
00:09:17 02 Connected customer experience
00:11:59 03 Employee experience
00:14:22 Conclusion